Tag Archives: Device tracking

Cisco Duplicate IP address ERROR – IP Device Tracking/NMSP

Recently I was seeing this error pop up on many Windows desktop clients:

The system detected an address conflict for IP address with the system having network hardware address Ed-Ef-A9-B8-CC-2E. Network operations on this system may be disrupted as a result. Mac will vary.

After some research I found http://www.cisco.com/c/en/us/support/docs/ios-nx-os-software/8021x/116529-problemsolution-product-00.html

To give some highlights : “Cisco IOS® uses the Address Resolution Protocol (ARP) Probe sourced from an address of in order to maintain the IP device-tracking cache when IP device tracking and a feature that uses it is enabled (such as 802.1x) on a Cisco IOS switch.

If the switch sends out an ARP Probe for the client while the Microsoft Windows PC is in its duplicate-address detection phase, Microsoft Windows detects the probe as a duplicate IP address and presents the user with a message that a duplicate IP address was found on the network for

So we now know the issue is with IP Device tracking, but what the heck does this do? IP Device tracking keeps an active list of devices that are connected VIA ARP. The function has as Cisco put it “Always been around”, is extremely beneficial when using MAC ACLs or using 802.1x. Recently it has really been used with Network Mobility Services Protocol (NMSP), this feature manages communication between the mobility service engine and the wireless controller in newer switches.

So how it works – When a  link is detected, it sends unicast Address Resolution Protocol (ARP) probe with a default interval of 30 seconds; these probes are sent to the MAC address of the host connected on the other side of the link, and use Layer 2 (L2) as the default source the MAC address of the physical interface out of which the ARP goes and a sender IP address of, — Bingo there’s are default IP that pops up.

So how do we remove device tracking? Easy huh.. just “no ip device-tracking” – this currently gives an error in certain firmwares. Firmware 03.02.02.SE and below give, the error is:

% IP device tracking is disabled at the interface level by removing the relevant configs

So, you could upgrade to 3.3 and then use the no ip device-tracking command, or if you cannot upgrade still disable all the features of IP device tracking. To do this:

Under each interface use commands:

nmsp attach suppress

no ip device-tracking max

I would recommend using a range command to get all the ports at once. This has fixed the issue for me.